Return & Refund Policy
We want you to shop with confidence. If you are not completely satisfied with your purchase, our Return & Refund Policy explains how returns, exchanges, and refunds are handled.
Simple Returns. Hassle-Free Refunds.
Your satisfaction is important to us. If your purchase doesn't meet your expectations, we'll do our best to make the return process quick, simple, and transparent.
Return Eligibility
To be eligible for a return, items must be unused, unworn, unwashed, and returned in their original condition with all tags and original packaging included.
Return Timeframe
Return requests must be submitted within 30 days of receiving your order. Requests submitted after this period may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned.
- Gift Cards
- Personalized or Custom Items
- Opened Beauty & Wellness Products
- Items Marked as Final Sale
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be issued using your original payment method.
Exchanges
If you received the wrong size, color, or product, please contact us as soon as possible. Exchanges are subject to product availability.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please notify us within 48 hours of delivery. We will work quickly to resolve the issue.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by ZaffiraCollection.
Contact Us
If you have any questions regarding our Return & Refund Policy, our customer service team will be happy to assist you.
contact@zaffira-collection.com
Bryans Road, Maryland, United States